Below FAQ are some common concerns of our clients before purchasing the Products.
If you have other questions, please just send it to info@krafteria.com.
- All
- Pre/After Sale Questions
- Technical Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can directly call to Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre/After Sale Questions
Yes. All Krafteria products are handcrafted by skilled Indian artisans using traditional techniques. Each piece is unique and may have slight variations that add to its authenticity and charm.
Absolutely. All payments are protected with SSL encryption and processed through PCI-DSS compliant gateways such as Razorpay, PayU, and PayPal. We do not store your card or bank details.
We accept Credit Cards, Debit Cards, UPI, Net Banking, RuPay cards, Digital Wallets, and international payments via PayPal.
Yes. We offer local delivery in select locations for faster service. Delivery timelines vary based on your area and product availability.
Yes. We deliver to most locations across India using trusted courier partners to ensure safe and timely delivery.
Yes, we offer international shipping to select countries. Shipping charges, customs duties, and delivery timelines vary by destination.
Orders are usually processed within 1–3 working days. Delivery timelines depend on your location:
- Local delivery: 1–3 working days
- Domestic shipping: 4–7 working days
- International shipping: 7–14 working days
You can reach us via email - info@krafteria.com, support@krafteria.com, WhatsApp, or the Contact Us page on our website. Our team will be happy to assist you.
Yes. Krafteria products make excellent gifts for housewarmings, festivals, weddings, and special occasions. Gift packing options may be available.
Returns and exchanges are accepted based on our Return & Refund Policy. Since many items are handcrafted or made-to-order, certain products may not be eligible.
Technical Questions
Items marked as sold are no longer in stock. However, you are welcome to email us with the item codes of your interest and we will revert to you in case similar pieces can be made available in the near future.
Yes. Our website is secured with SSL (Secure Socket Layer) encryption, ensuring all data transferred between your browser and our servers is safe and protected.
We use PCI-DSS compliant payment gateways including Razorpay, PayU, and PayPal to ensure secure and reliable transactions.
No. Krafteria does not store, process, or have access to your card, CVV, UPI PIN, or bank details. All sensitive information is handled directly by our payment partners.
If your payment fails:
- Please retry using a different payment method
- Ensure sufficient balance or correct payment details
- If the amount is debited, it is usually auto-refunded within 5–7 working days
For further assistance, contact our support team.
Once your order is successfully placed, you will receive an order confirmation email/SMS with your order details. You can also view it in your account dashboard.
Yes. Once your order is shipped, a tracking link will be shared via email or SMS, allowing you to track your shipment in real time.
Tracking links may take 12–24 hours to become active after dispatch, depending on the courier partner’s system update.
Address changes are possible only before the order is shipped. Please contact customer support immediately with your order number.
Yes. International payments are supported via PayPal and select international cards, subject to bank and country regulations.
