Return & Refund Policy

At Krafteria (SRI BALAJI HANDICRAFTS), we take great pride in offering high-quality, handcrafted products collected from artisans across India. As most of our items are handmade and unique, we follow a strict return and refund policy to ensure fairness to both our customers and our creators.

1. Return & Refund Eligibility

We only accept returns or issue refunds under the following conditions:

  • Return Window: Returns are accepted within 5 days from date of delivery.

  • Condition: Items must be unused, in original packaging, and in the same condition as received, Tags should be intact.

  • Non-Returnable Items: Customized, personalized, or clearance products cannot be returned.

  • Process: To initiate a return, please contact our support team with your order details. Once approved, we’ll guide you through the return shipping process.

  • Refunds/Exchanges: After inspection, refunds will be processed to your original payment method within 5–7 business days, or you may opt for an exchange.

  • The item received is damaged, defective, or incorrect, and

  • You provide a full, uncut video recording of the parcel being opened as proof, starting from the moment the package is sealed and unopened.

  • Without video proof of unboxing, we cannot process any return or refund claims.

  • Since our products are handmade, slight variations in colour, design, or texture are part of their natural charm and are not considered defects

2. Not Eligible for Return or Refund

We do not offer returns or refunds in the following cases:

  • No video proof or incomplete/unedited opening video

  • Damage caused after delivery (e.g., mishandling by the customer)

  • Minor colour or design variations, which are normal with handcrafted items

  • Change of mind, dislike of the product, or ordering by mistake

  • Customized or made-to-order items

3. How to Request a Return or Refund

If your order meets the return/refund eligibility:

  1. Email us at customercare@krafteria.com within 5 days of delivery

  2. Include:

    • Your order ID

    • Description of the issue

    • The unedited opening video clearly showing the issue

  3. Our team will review and respond within 2–4 business days

4. Refund Process

  • Once approved, the refund will be processed to your original payment method within 7–10 business days.

  • For prepaid orders, refunds will be processed digitally. For COD (Cash on Delivery), we may request bank details for refund.

5. Exchange Policy

We do not offer product exchanges at this time unless there has been an error from our side and the same item is available.

6. Contact Us

If you have any questions about our Return & Refund Policy, reach out us

Krafteria Handicrafts
+91 94946-64472
Madhapur, Hi-Tech City Road
Hyderabad - 500081